Capitec bank

On Sunday the 8.09.2024 I go to the branch and give all the necessary documents for my late husband funeral claim bare in mind it is his policy on his name. The agent told me me she send all the docs to the funeral claims department and I must wait 4 to 48 hours for the claim to be processed. And the 12th I went back to the branch just to be told that the docs landed in the property estate and the agent will contact me nothing. And the following day i went back nothing no contact nothing. Bare in mind how frustrated I was and the funeral was on the 14th with the money I have to lend to bury my husband but he was a paying client. And to crown it all you did deduct the last payment on the 1st of Sept same on you capitec. My name is Ebeneza Gertze. My husband account nr is ***