Capitec Bank

Good day, I am extremely unhappy with the service I have received from Capitec regarding my transaction. I transferred R15,000 using Immediate Payment/CashSend to a TymeBank account, but the money was not received successfully and I have not been assisted properly. I went to Capitec branch on 04 December 2026, where I was given a code. I went back again on 31 December 2026, and I was given another code. On 09 January 2026, I received a call from tshepi call center, but I still did not get any solution or assistance. I already went to TymeBank, and they advised that Capitec must follow the correct process of bank-to-bank communication (banker to banker) to resolve the issue. Up to now, Capitec has not assisted me, and I am requesting urgent intervention. Please assist me with the following: Confirm the status of my transaction (successful/failed/reversed) Provide proof of payment / reference number and trace report Escalate this matter to the relevant department urgently Refund the money back into my account if the payment was not successful I would appreciate this matter being resolved as soon as possible. Kind regards, Kamo