Capitec bank account Close

This is a follow up from my previous review. Today, I received a call from the complaints department at Capitec. The lady who called me basically told me the same thing that I was told before, Capitec is not willing to refund me the money I lost. Their reasoning is that the hackers used my correct pin to log onto my banking apps. My problem with this is that I was ******, how these guys got my log in details beats me. My money was transferred to five different Capitec bank accounts, these people bank with you. Have you bothered to call them to ask why my money landed up in their accounts or is it non of your business?. You can't just tell me you have frozen their accounts then it ends there. You reputation as a bank has been compromised by these individuals and you also need to lay charges against them. This is heartbreaking to say the least. I will just close my account with you just to end this nightmare.