IB
Irene B
1 reviews | Active since Dec 2023
24 Apr 2026, 09:06
Capitec Bank account blocked without communication
On the 23rd April 2026, I wanted to draw my last R30 that was in my account and it came to.my knowledge that my account was blocked without anybody notifying me. I'm doing multiple transactions with the bank and I think this is bad for the bank to just block my account without notifying me. I can't do business with a bank treating his clients like this. I even opened an entrepreneur account for my sidehustle money to go in there as I'm selling clothing and meat products. And now my account is blocked and monthend my payments need to come in my account and its blocked with no communication. Where to I go from here
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
24 Apr 2026, 11:59Good day Irene B
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Apr 2026, 11:59
Official
Good day Irene B
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
IB
Irene B's updateReviewer Update
24 Apr 2026, 13:28A very good afternoon. I would like to mention Onka Dese from Capitec. I got her call from her and she asked me what's happening, I explained everything to her, and yes she said she gonna come back with feedback and yes indeed in less than an hour she came back to me. And I would say it's people like Onka who's going that extra mile for their customers who's making it worthwhile for their company. Capitec really have a jewel there that they must cling to. Well done Onka
IB
Irene B's update24 Apr 2026, 13:28
Reviewer Update
A very good afternoon. I would like to mention Onka Dese from Capitec. I got her call from her and she asked me what's happening, I explained everything to her, and yes she said she gonna come back with feedback and yes indeed in less than an hour she came back to me. And I would say it's people like Onka who's going that extra mile for their customers who's making it worthwhile for their company. Capitec really have a jewel there that they must cling to. Well done Onka