Capitec Bank accepts ***** being commited on my account

I relocated to the UAE in Feb 2022 but still have a Capitec Bank account in SA for when I go there to visit family. I noticed ***** being committed on my bank account. Yet it is impossible for me to get hold of Capitec Bank in any way, shape, or form from the UAE. I have literally tried every phone number provided on my bank card and the internet, none of which work. I tried to contact them via whatsup, as their website suggests. Unfortunately this medium of communication is a robot and does not respond to anything I say or ask, believe me I tried just basic commands like: "Account", "Assistance", "*****", "Help" etc etc. None of which work. It just keeps on replying saying, I do not understand.

In the end I had no option but to ask a family member to physically go to a Capitec branch in SA explaining my situtation and ask for urgent assistance. He was told that I must phone the International customer care number +***7. Do you know how many times I tried to do that (before my family member even went to the bank)? The number doesn't work!!! He even phoned the number from his cellphone while inside the branch in SA and guess what, the number didn't work. The capitec person then dialed the number from her capitec landline and handed the phone to him, he explained that there is ***** being commited on my bank account and asked for assistance, I can not get hold of anyone, can someone maybe contact me via phone, email, whatsup anything. But No, he was told that the only way a complaint can be logged is by myself on the customer care nr +***7 (You know the one that doesn't work). So according to Capitec they have no problem with ***** being commited on their clients bank accounts and they won't lift a finger to assist you, even though you can't get hold of them!