Capitec bank Abuses Client Emotionally & Financially

On the 30 April 2021, I lost my Apple phone as a result 2 of my bank Account were Hacked which is Capitec Bank amount of R33 000 & Nedbank R11 000.00 whereby hackers used Capitec bank recipients to transfer all this money. I gave both Banks Affidavits & SAPS Case number. Nedbank investigated within 14 days my incident was close & made Capitec bank to pay back half of the amount ****** from my Nedbank account. Up to date Capitec has not communicated electronically nor Telephonically contacted me. One need to go inside the bank to narrate the story every time I needed feedback to different consultant. All I want is Capitec to compensate me for the money I have lost & to give Police Account details of the receipient who all my money was transferred to his account..The merits of both Capitec & Nedbank are the same why are they refusing to investigate their incident.

I am so disappointed with Capitec bank all Staff ( forensics / Dispute / consultant who will make you narrate your story like some idiot they don’t have emotions & all they care is our Fees & interest …?