Capitec bank

Capitec Bank Blocked My Account Fir No reason And They Asked Me To Bring Proof of ince And Adress which I did they Are now telling me that the proof of Adress doesn’t match my name but how is supposed to match my name while my mother is the one that app**** the alrtment for me Since I’m a student And I’m also selling hair for extra cash Capitec is A **** last they did the Same thing and I never got back my money!!! Now they Are telling me To Go fetch a Proof of Adress from a Ward Counsellor Where do I get one in joburg! They have Such A Poor service they are Very bad it’s been a month now still no progress I can’t access my money and I have to use it to register for School!!! Peter please help me