CAPITEC BANK, A **** AND A CHEAT

on the 24th of October i purchased goods at china mall with my card, the transaction declined on the shops machine but was debited from my card. the merchant could not reverse the sale because there was not proof that the funds were paid to him.

i called capitec on the spot and i was told that they cannot reverse because the shop could not provide me with a letter stating that the purchase was not successful, the consultant then told me to wait 7-14 working days and if the merchant does not bank it they will return my money to my savings account. The transactions changed from unprocessed on the 28th of October 2020 and to date the Merchant has not received the money in order for him to reverse. The shop has provided me with a bank statement showing that the transaction has not been paid over by the bank as the Capitec advised.

Now they are telling me to wait 30 working days and they will still charge me R170 for reversing an error caused by them.

i know the issue was on Capitec's side because one other client swiped his card from a different bank and the purchase was successful while i was standing there waiting on a resolution from Capitec.

Capitec is fast in telling people to wait +-5-30 working days while we pay our bank fees on time every month.