Capitec bank a ****

I am beyond disappointed with Capitec Bank. On the 13 of Jan 23. I made a deposit of R9000 into my account. The machine froze and gave me an error message. No receipt came out. Just the error message on the screen. Since then my case has not been resolved despite me going to the branch given a reference number and having to call client services countless time. No one has answers. I'm being told to wait. Wait til when? Some consultants even told me Capitec might not pay back my money as there were faults with machine network and loadshedding. Why on earth would your machine give me an error message while depositing R9000.00 and you tell me I might not get my money because of a fault on your own side. If machine us giving a network problem why does Capitec still allow clients to use it? I want my Money. I cannot afford to just hand over R9000 to Capitec bank. Pay me my money!