Capitec bank a ****

Capitec has proven to me that they are all about *****ing money from clients On the 20th of December just at midnight a debit order of a very strange amount I've never seen before went off my account Immediately when I saw it I logged into my app to check what and who is debating my account, to my surprise I would open the transaction details and tried to dispute it and it wouldn't allow me, 5 attempts with no success then I took a photo of the error it was giving me with my other phone. Then I called their customer service and spoke to a consultant who told me she can't see any debit order from her side and we argue about it as she is telling me there was no money thar went out of my account I had received the notification of a R89 debited from my account with the reference ARACAPIT ARACAPIT14218 The next day in the morning I logged into my app and I managed to dispute it but then I get charged by the same bank for the dispute,why? And learn that afternoon through friends and family that they also had a debit order of the same amount and same reference so who is still clients money?

On the 04 of Jan I decided to pay up my credit card in full and was on a zero balance, I called the bank and told them I do not want their credit card anymore I have paid them every cent I owed them and the the consultant told me that she has requested for my credit card to be closed but it will take 45 days,and I asked why 45 days I have paid every cent owing why can't I have the card discontinued? Then she say in case there debit orders going off on this account they have to keep it active. This is my account and there are no debit orders going off on my credit card,I just wanted the credit card to be closed. 2 weeks later I called the bank again cause I really wasn't happy with what they were telling me, so I spoke to Lucky who then helped me to deactivate my card,then I thought problem solved to my surprise from being on a zero balance I'm now owing bank charges on an account I paid up and owe nothing on the card why financial institutions feel is right to hold us ransom with our own money's why do they think its okay to keep charging unnecessary fees.Capitec wants to keep my account open so they can keep debiting insurance fees,admin fees, retrenchment insurance for what I am no longer owing them, I paid them everything what are they insuring and who are they insuring in thus case. On Friday the 10 I tried calling the credit card division more than 4 times and I was transferred to different consultant who kept putting me on hold for 10 minutes then it will be the wrong department and get transferred to r consultant who were supposedly the correct person to speak to but none of them were, I feel it was deliberately done so until I gave up on calling them. I spent almost an our on calls that didn't get me to any competent person and even after they have verified my details and account details to date no one has tried to contact me, what kind of service is this ?the bank are nothing without the peoples savings but they treated me like they are doing me a favor and they are not. Bad service, 👎 they are revolting,disgusting

On the 4th of