Capitec Bank- A disappointment!!!

A few months ago I contacted Capitec for a business account ,an application was made telephonically by a consultant who never bothered to cone back to me despite several attempts from me to follow up via phone calls AND email . To this day I do not have a business bank account with Capitec but I'm receiving incontact business account transactions via sms and on my business email address ,for a business/ individual I don't know ,with a name I cannot even pronounce: definitely not South African. I've called Capitec 4 times to query this and every time I get told, we will call you back. To this date,my issue has not been resolved. Still waiting !!!