capitec bank a disappointment

Item: Capitec Bank
Rating: 1
Author: OLGA A

im so disappointed in which this bank is handling my case i joined an online stokfel in which people pay each other i joined with R2500 then i was allocated 3 people to pay me 5k. 1 paid 1k the others didn't pay. then the site was revoked.now it seems the person reported my account as *****.capitec never called me to reverse the amount in question or even tell me as their client that there is a case opened against my account.they just decided to close the account and keep quite. what kind of a bank does this to their clients? they didn't even give me a chance to explain my side of the story nothing.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

25 May 2018, 08:22

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply25 May 2018, 08:22

Official

Complaint Management
Capitec Bank

OLGA A's updateReviewer Update

25 May 2018, 16:16

IM TRULY DISAPPOINTED IN THE MANNER THAT THIS CASE HAS BEEN TREATED,I JUST SAW THAT THE SUM OF 1K WAS TAKEN FROM THE ACCOUNT WHEN I CALLED YOU I WAS TOLD ITS NOT THEIR DUTY TO CALL ME AND TELL ME ANYTHING ABOUT THE ISSUE,I HAD TO GO TO THE BANK UPON THE CONSULTANT BERNARD TALKING TO FORENSIC DEPT FOR UP TO 30MIN ON THE PHINE THEY TOLD HIM MY ACCOUNT IS OPENED,I TOLD MY CLIENTS TO PAY ME THROUGH THE ACCOUNT THEY SAID THEY COULD NOT AS THE ACCOUNT WAS FROZEN.IF YOU CANT HELP ME LET ME KNOW SO I CAN TAKE THIS MATTER TO THE BANKING OMBUDSMAN

OLGA A's update25 May 2018, 16:16

Reviewer Update