CAPITEC BANK! A BANK WITH EMPTY PROMISES!!

A Bank with Empty promises! I was approved for a loan in 2020 which i paid for every month without skipping a payment. So Covid-19 came with lots of financial challenges and then i requested for 3months payment relief all was ok. I continued to pay and even received smses from Capitec Bank that if i continue to make payment for 6months consecutively i will then get an interest refund. 6Months ended last month January 2021 and when i went to the branch to enquire about the interest refund they suddenly tell me i don't qualify because i requested a payment relief but then i asked how come when i received smses about the interest refund after my 3months payment relief? they failed to answer me. I find all of this very funny that when they tried debiting their monthly installment in December they did that early and not on the agreed date to debit the money, they even called me to ask me if i get paid after the 25th even when it's December and i said yes! why would you want to debit early when it is December where esle i agreed with the bank which date they must debit? so fine i don't qualify for the interest refund but why didn't they call me to inform me but instead they continued to send me reminders that i am left with 3months to claim my interest refund but come the time i have to claim then they give me stories!