capitec bank

a transaction was made by an unknown unauthorised person with my savings bank account using the tap facility. When i realised 2 hours later today, i immediately stopped the transaction and reported it on the capitec whatsap platform. I immediately went to a capitec bank near me where i physically reported the incident. I was told that i must go to the shop where the *****ulent transaction took place and indicate that the transaction was false. It is very wrong to request that from your precious client. On top of that to report a Dispute i have to pay money and to get a card i have to pay another money. Aggrieved