Capitec bank

I deposited the R6500 on the 17/02/2023on an ATM and the germ while the money is inside the machine then I called the consultant the consultant close that machine and escalate the incident to the tracking department then I got the sms that says they will get back to me within 24 hours but then they didn't up until Monday I went to the other branch then the consultant call the tracking department then they said they get back to me after they tracking that machine fine later on I received an sms that says they will refund my money . I did receive the money but it was R5700 instead of R6500 and I did get anything about R800 Fine on Tuesday I went back to the branch and the consultant called the tracking department and they said that case it's closed but then they will try to investigate it and get back to within 2working days up until today I didn't get anything from them no call no sms no money