MB
Mthobisi B

1 reviews | Active since May 2025

04 May 2025, 09:01

Capitec bank

Hello Peter My encounter at Capitec bank was when I had consulting with their consultant at Workshop branch in Durban CBD about the ***** that was done into my company.

On the 02-05-2025 I had found out on my main account that someone was using my bank account to buy or pay online stores ( which was a *****), a consultant I approached who was *********** at his work couldn't helped me to compensate me , to give a dispute form , he said there was nothing he can do because there is no proof of how they can trace the money. It is disappointing and disgraceful for a well-known institutions with that they can hire a person who is *********** on his work, who didn't even consult with his superior for further assistance , so they could be a thorough investigation regarding ***** that was done on my account.

Therefore I request for Capitec head office to act on this matter, as I'm not satisfied customer so far.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 May 2025, 10:36
Official
Hi Mthobisi, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.