Capitec bank

Myself and my partner was on holiday December 2020 and was at a fnb bank to withdraw money JHB The ammount was not despence We have contacted capitec bank emmdialty and they have log the query with a reference number given to us We have also gone in the capitec bank and it was told that they will investigate the matter and will take up to 30 working days 2 months later We have not received any feedback We then went to the capitec bank in bayside mall and did show the lady at capitec the slip and proof not receiving the money The lady was not helpful and mentioned that we did received the money and there is nothing they can do Our bank slip shows the money was not dispensed The fnb teller did not have money at the time we wanted to withdraw We have lost money and capitec did not resolve our problem and never even contacted us to see the outcome The service we have received was totaly unexceptable Capitec cannot take the money although it shows it was not despence to us on the slip