Capitec bank

I am so heart broken, my uncle passed away on Sunday and my cousin put in a claim with capitec as my uncle was insured with it with two policies one of 10k and other one of 40k capitec paid 9, 4k saying other money is for admission, even today we haven't received one of 40k, we have now to borrow money to bury my uncle this weekend with no explanation what happened to my uncle policy of 40k,i regret the day my uncle introduced me to capitec funeral, I gave them benefit of doubt the day the other lady who complain about them about her late mom's policy, now it seems as norm for capitec to rob it's clients