Capitec Bank

My wife acquiried a funeral policy for her mother from Capitec in October 2023. She passed away in December 2023. Because the policy wasn't 6 months old she couln't claim. Therefore she emailed them them on the 28 December 2023 to cancel the policy. They still kept on subtracting the payment every month, and it's a endless struckle to get a refund. Also no support from their staff.