AK
Alastair K

1 reviews | Active since May 2020

05 May 2020, 11:52

CAPITEC BANK

While I appreciate that MOST banks cover them selves by ensuring that their advisors, whether it be by call centre or in person at a branch, advise customers that transactions will take anything between 24 and 48 hours to reflect, I find it frustrating when there is in fact no predictability with regards to that. One of the reasons I opened an account at Capitec is because payments apparently reflect timeously and in most cases earlier than they would with other Banks. I find however that with Capitec funds only reflect on what appears to be on a basis that suits them. Sometimes the appear earlier than usual, sometimes on time and sometimes late. I would like it, as most people would too I'm sure, to at least have some predictability with regards to this!!

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Replies (2)
Capitec Bank
Capitec Bank's reply05 May 2020, 12:24
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply08 May 2020, 09:24
Official
Good day Alastair K

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank