Capitec bank

This is the same reply we get from you people every time thats why a we sitting with the same problem for a year now i need you people to cancel our insurance with you and pay back our instalments every instalment so we can sort out our bad name and loan our self i will except nothing else for you people gave us a bad name and bad credit record

We have requested statements from Deidre weird we she claims they done payments but still no reply sins this morning so if payments where done why are we im arrears with our loan since we did not work at the time we insured our loan for the reason in case something prevent us from paying after paying over 2 year on our loan and insurance on the loan now almost a year later we still battling for the too cover us and we requested cancellation on the loan and all our instalments repayment we still did not have any feed back what so ever

We have been dealing we Deidre Weird this week and this bank have really have a cheeck if we go to a branch they are unable to help us apparently they dont know how to help or have excess to help us even when they log on to our account they have to contact the insurance and wait for e mail reply from them and when they reply with a email the person in the branch dont have a clue what the email is saying it so confusing that the capitec employee dont understand the email so how are we supposed to know what the insurance is trying to tell us it was a joke the first time but now that it happens every time its crazy!!!!!! When we notified Deidre Weird that we want too cancel our insurance with all our instalments repaid to us we are now being ignored with that request can someone for capitec bank thats not *********** and know what they are doing get back to us so ae can resolve the matter as quickly as yesterday