Capitec Bank

On the 1st of July 2020 I made a send cash of R1000.00. The recipient went to withdraw the money at a branch ATM on the 2nd and the ATM said the voucher cannot be redeemed. On my banking APP it shows redeemed. She went inside the branch and she was told Capitec is having problems with send cash and they aware of it. They told the recipient to ask me(A/c holder) to come in and get it resolved. I went to a branch at Clearwater mall and I was told they have to call and confirm, indeed I waited and they called but I was told it'll be resolve and the money will be either back in my account or the voucher will be available to withdraw. On the 7/07/2020 I made a call myself because of no action from this Ban**** I spoke to Miche Bosman who told she escaleted the matter and I'll get a call from technicians within 24 hours, she then sms the ref ***2. I waited until the 10/07/202 and no call no sms, I called in again and spoke to a VERY unhelpful lady Nwabisa Soga who told me she can't help me and must just to log a complaint if I'm not happy with her service bcs it's not her fault that the money is missing. She gave numbers for complaints and a re ***8. Still with that **** service I called AGAIN on the 14/07/2020 and spoke to a lady Veronique Daniels who tried to get help for me but no luck and she also advised that I'll get a call the next day as it's already late. Today it's the 16/07/2020 still no call no money. Is this the service you want us to rate on the emails u sending after the call and nothing done about it??? Tell us if you are now operating pyramid scheme with send cash so we can close our accounts quickly.