CAPITEC BANK

My account was debited twice by a company i do not know (effonfee). This was an online purchase , i fail to understand how did this bank allow the transaction without authentication. I buy on line on the same account and all the purchases are authenticated, how did this go through , only capitec knows. They promised to investigate , its almost a month now and they never give me concrete feedback.

I went to their branch, i have been calling their client services but still to date no help. You send emails, they do not respond or at least acknowledge receipt.

I spoke to Northmead Branch manager multiple times, but i'm still waiting to hear if i will ever recover my money.