NM
Nonhlanhla M

1 reviews | Active since Aug 2016

31 Aug 2016, 12:30

Capitec bank

<p>Hi I tried to withdraw money asaza and the machine swalled my card. I called in with capitec to block the card and the guy that helped me gave me a reference. Number. And said he had blocked it..Got home money started to come out my account til the morning..rushed to the bank early morning and was assisted by another lady which she gave me the same. Reference number. I was given at night..which puzzled me..we took out the bank statement. Which had few records of my money coming out and the rest nothing..but have messages. To proof money out but not in the statement..then I went back again to capitec another lady assisted me and couldn't give me also an explained..sad customer at capitec all my salary gone with no explanation..very disappointed with capitec</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply31 Aug 2016, 13:27
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply01 Sept 2016, 16:22
Official

Hi Nonhlanhla

I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me should you require further assistance.

I immediately referred your email for an expert opinion within our bank’s structure to assist accordingly by our Unauthorised Disputed Transactions Team (UTD). The investigator attending to your investigation name is Zubayr Fish.

Zubayr has committed to urgently provide you with feedback on your matter.

Adwena Williams

Complaint Officer

Capitec Bank