Capitec bank

Hello Peter I'm sure this is my 5th review about capitec.im certainly not happy at all especially with they ***** department.apparently my account was reported for ***** but they don't know the reason why they paused my account without letting me know what's happening I was told to go to the bank and my account will be unpaused I did that and at the branch they said I must wait 4hours of which still my account is frozen.and before that they froze funds in my account with making me aware I had to call in and enquire and was told it will be released it's under investigation when I asked for what I wasn't told the lady on the phone said she doesn't know why.fine December the pause the account I contact them and they say the hold will be released but still it's on pause.after writing reviews on here they contact me via email and maybe one phone call then they quiet again.i need the account for my children's social grant.today again I'm told to go to the bank by the ***** department agent saying there's nothing they can do but funny enough I'm not using the account yet its earning interest and paying bank charges what for exactly if the account isn't active can Capitec open my account now.and they said I should contact the bank what what to get them to make a compliant to Capitec on my behalf.