SM
Segametsi M
1 reviews | Active since Jan 2014
09 Nov 2019, 07:05
CAPITEC BANK
Hi Capitec Bank I'm not Happy at all. Money was transferred 2 days ago into my account and it is still not reflecting.. sent from Botswana and when I call no one can assist. I must come in. I'm not in the country and need that money to travel back home today. I asked them at the bank to unblocked and make sure everything works last year when I was having issues buying Online with my card.. Now this is happening.. whats the use of Banking with Capitec.. I need this resolved this morning.. I have to go back to S.A.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
11 Nov 2019, 13:33I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply11 Nov 2019, 13:33
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction
Kind regards
Capitec Bank
Capitec Bank
SM
Segametsi M's updateReviewer Update
12 Nov 2019, 07:46So you are saying I must wait 5 working days for a response and how long for my money ? You are not saying anything about that and I have called several times for assistance and no one can help me and I'm not in SA so you can imagine the inconvenience you have caused me.
Why don't you tell us on your Ads how difficult it is for a Capitec Client to receive money??
And why were my details taken down on Saturday and I was told se would call me back and I'm still waiting? ?
Why don't you tell us on your Ads how difficult it is for a Capitec Client to receive money??
And why were my details taken down on Saturday and I was told se would call me back and I'm still waiting? ?
SM
Segametsi M's update12 Nov 2019, 07:46
Reviewer Update
So you are saying I must wait 5 working days for a response and how long for my money ? You are not saying anything about that and I have called several times for assistance and no one can help me and I'm not in SA so you can imagine the inconvenience you have caused me.
Why don't you tell us on your Ads how difficult it is for a Capitec Client to receive money??
And why were my details taken down on Saturday and I was told se would call me back and I'm still waiting? ?
Why don't you tell us on your Ads how difficult it is for a Capitec Client to receive money??
And why were my details taken down on Saturday and I was told se would call me back and I'm still waiting? ?
SM
Segametsi M's updateReviewer Update
14 Nov 2019, 17:10Capitec Bank
May I please get a clear indication as to how long it takes and when my Money will reflect.. this is a simple question that every other Bank can answer.
CAPITEC BANK
May I please get a clear indication as to how long it takes and when my Money will reflect.. this is a simple question that every other Bank can answer.
CAPITEC BANK
SM
Segametsi M's update14 Nov 2019, 17:10
Reviewer Update
Capitec Bank
May I please get a clear indication as to how long it takes and when my Money will reflect.. this is a simple question that every other Bank can answer.
CAPITEC BANK
May I please get a clear indication as to how long it takes and when my Money will reflect.. this is a simple question that every other Bank can answer.
CAPITEC BANK
Capitec Bank's replyOfficial
26 Nov 2019, 14:11Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply26 Nov 2019, 14:11
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
SM
Segametsi M's updateReviewer Update
26 Nov 2019, 14:30Hello Capitec Bank
I don't know who is responding to this. But someone from Capitec has just called me today to apologize for all the inconvenience and unprofessional people who did not help me.
#Blackfriday
I don't know who is responding to this. But someone from Capitec has just called me today to apologize for all the inconvenience and unprofessional people who did not help me.
#Blackfriday
SM
Segametsi M's update26 Nov 2019, 14:30
Reviewer Update
Hello Capitec Bank
I don't know who is responding to this. But someone from Capitec has just called me today to apologize for all the inconvenience and unprofessional people who did not help me.
#Blackfriday
I don't know who is responding to this. But someone from Capitec has just called me today to apologize for all the inconvenience and unprofessional people who did not help me.
#Blackfriday