Capitec Bank

On the 31st of October I withdrew an amount of R1700 at Capitec Spark ATM in Montague gardens 07:00am an amount of R100 came through the remainder I received an sms notifying that the money has been deducted successfully from my bank account of which it did not I immediately called the customer service for capitec they informed that it’s a spark atm and they have nothing to do with that query rather they’d divert me to assistance I stood at the atm for an additional 10 minutes hoping the money would come out unfortunately it did not and had to go to work

After work I went to the capitec branch and informed to they’d conduct an investigation which would take 7-14 working days and then yesterday they informed me that the money came through, I am highly disgusted with that feedback as I waited for such a long time, mind you I don’t have money for petrol. I have been banking with capitec for such a long time I never experienced this kind of problem and poor service, furthermore I would not lie and say I did not receive my money whereas I did. Capitec please amend this I want my money back…Please!!!!!!!my reference number is ***5. I am expecting feedback asap.