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Ben B
1 reviews | Active since Mar 2024
16 Mar 2024, 15:54
Capitec Bank
Uber refunded a R500 incorrect billing on the 31st of December 2023. I was reassured the money would reflect in the next few business days. It has been almost 3 months now without any refund. Every time I reach out to capitec bank, I keep getting same response which is "The matter is being investigated to trace the money". I have to wait for an sms for further information. I was advised by the capitec consultant to post on a public platform if I'm serious about getting my money back.
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Replies (3)
Capitec Bank's replyOfficial
17 Mar 2024, 09:28 Good day Ben
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Mar 2024, 09:28
Official
Good day Ben
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Ben B's updateReviewer Update
17 Mar 2024, 10:04I've been through a similar process before, your official called and took all the details of the issue to investigate . That was in January, I haven't heard anything back relating to that phone call.
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Ben B's update17 Mar 2024, 10:04
Reviewer Update
I've been through a similar process before, your official called and took all the details of the issue to investigate . That was in January, I haven't heard anything back relating to that phone call.
Capitec Bank's replyOfficial
18 Mar 2024, 09:13Good day Ben
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Mar 2024, 09:13
Official
Good day Ben
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank