Capitec bank

Hello So I had my account frozen in December 2023 of which Capitec never contacted me about it.I then contacted them and was told there was a case against my account which is now under Saps,they can't do anything about it.I also had an issue with money frozen in my account +3000 prior to my account being frozen I contacted the bank myself to ask what's happening and was told the money was frozen and being investigated and I haven't had any feedback whatsoever.A month or 2 back I was told there's nothing they can do regards my account and that if I can I should also open a case,I went to Saps and they said there's nothing they can do about it because cases like these are never solved.So till today I don't understand why my account is frozen because the person who froze it apparently said I was selling them something of which I've never sold anything to anyone and have never been in contact with the person because we were in a trading group and the money I was recieving was dividends from my trading and later I was ****med an amount of R3919 I contacted Capitec to reverse the money and they said they can't do that I should open a case.i tried that and the saps advised I take it up with my bank because even though I open a case they don't investigate such cases.ive been to the branch been on countless calls with Capitec to open my account but they haven't funny enough they deducting monthly fees n etc for a account I'm not using.