Capitec Bank

#CapitecClientCareCentre To Michiel Le Roux the Owner of Capitec Bank. I made contact with the customer care department on the 13th April 2023 due to a mistake (Capitec Bank error - we know about the problem busy working on it) I made a double payment on one of my accounts. I wanted to reverse one of the payments. Then they said they can't reverse the payment due to they need to check if the funds would go through to the bank which I had no doubt about it because there was still +/-R30k in the bank after the payments was made. A few seconds later "he" Jody the customer service consultant said that my Card has been stopped!!!! So I asked him for what reason??? Then he said o sorry wrong information. That evening we went out to do some shopping and guess what my Card does not work, tried many times, you feel like an Ass upfront the other people leaving the goods behind. When I reached back to Capitec again to resolve this matter, I suddenly must pay for a New Card which I did not asked for to be cancelled for No reason why. Capitec Bank had known that I'm working overseas because of the arrangements I made with them. #Jody @ Capitec Customer service department, I think you should not be in that department, reason why you don't listen to what the client's needs are. (Simple request was to reverse my money which I paid by mistake twice because of Capitec's system errors. I want this problem resolved asap. I will not pay for additional or new card because this was not my fault. Deduct the costs from Jody's salary or he must pay. My contact information: Email address - *** Contact USA number *** Pennsylvania code. My address for delivery purposes 392 Wood Road, Milan,Pennsylvania,18831 I want this issue to be resolved before Friday the 21st April 2023. A Very Unsatisfied Customer.