Capitec Bank

Today I went to Capitec Greenstone Branch and sadly, had a terrible experience. I needed to do an international bank transfer but was told that Capitec does not offer that service. Which is fine, however I then asked what is the solution then as I only bank with Capitec, to which the consultant told me to go open another bank account with a different bank with a complete attitude. I then went to FNB where they needed proof of address to open a new account. So therefore I went to the Capitec ATMs to print out bank statements and none of them had paper in them. So I had to then go back into the branch to get a simply bank statement to open ANOTHER account as per what the consultant told me to do. I didn't want to complain about Capitec but today was completely unprofessional and I think I will have to stick with FNB now.