CAPITEC BANK

URGENT PLEASE READ AND DO NOT APPLY FOR A FUNERAL POLICY FROM CAPITEC BANK. I apply for a funeral policy in Feb 2024 for me and my husband and my sister. I pay for 2 months and she past away. i phone the call Centre and ask if they can please remove her from my policy. They said they will do it, but i need to go to my nearest branch and cancelled it also. I went to my nearest branch that is Harties Melodie. One of the consultants help me and i ask her do you need prove of the death certificate. She said no she will do the cancelation. On the 25 April 2024 the debut order went off and my sister was on that premier. I phone Capitec Bank collection department and ask why did they deduct again from me when i ask to cancelled the policy. They said i must go to my nerest branch and cancelled it there. I went to Harties Melodie branch where the 2 Managers help me and said i can not get that money back. I lost it. they ask me for proof of the death certificate. i went and collect it from my file at work. Lebogang the Manager said they just wait for the recorder from the call center to make sure i have cancelled it. They come with so many excuses that they can not release the conversations that i had with Capitec Bank one excuses on excuses. Lebogang promise me that the money will be in my bank between 24 and 48 hrs. Still no money in my bank. when i phone her se said the lady who deal with the policy put the wrong policy number in and she need to start al over again. PEOPLE I WARN YOU DO NOT TAKE ANY THING FROM CAPITEC BANK YOU ARE GOING TO GET DISSIPOINTEND. IF SOMEONE PAST AWAY YOU ARE NOT GOING TO GET YOUR MONEY. The excuses that they come with is so so bad. i am going to close my account with them do the same people and rather go to a bigger bank that is not promise you things they can not deliver