Capitec bank

Good day HELLO PETER FOLLOWER. I was recently involved in a car hi jacking and kidnapping case and guns pointing at me to jump on my car and me taken to a location I have never been before was a terrible experience on it own. But having all my money transfered and my cards been swiped in various stores and ATMs was part off the ordeal I experience that night. I was held captives and abused only for my funds in my bank account. Money I worked hard for and money I was saving to free my car that I recently purchased. Reporting the matter opening a case of ***** and theft with the police station was a process I completed. However going into the capetic branch for assistance with reporting the ***** and theft matter was a waste of my time and energy. The only assistant I received from them was making a new card so they can secure Me as a client still. Worse bank ever. My monthly salary goes Into this account. The guy that assisted me was the branch was useless because he made me feel like it's my fault for been in this situation. He told me it's not a ***** or theft case. If he was held hostage like I was against your will having your life treathen with a gun and the made sure that I was only let go if I gave them my details. Would he have still not gave he's banking details and passwords. I have three year old old and a family to live for. If I had died that night my child with have grown up without a father. Calling the ***** like was a mission impossible but eventually I logged my call and got a reference number. But till date I was not contacted by the investigation officer or the bank regarding the case. I se t through all documentation they required and still the have not called or gave me any update. I am sure that is a matter that requires someone attention. I lost around 26 000 thousand that night. And to know that the capitec bank feels no remorse or is taking no action is disappointing. Atms and stores don't keep camera footage for long. So are they going to investigate the matter after the is no evidence to follow up.