Capitec bank

Capitec started a face recognition on internet banking between PC and cellphone. Since this has been started I cannot log in and keep getting a error saying my face recognition failed. I have been into 2 different Capitec branches 4 times to rectify the issue. Noone was able to assist. I have spent 100s on airtime only to be told to go into a branch. I have 4 different reference numbers and said it is being escalated. More than a month down the line NOT ONE WORD from anyone at Capitec bank. PSE RETHINK IF U WANT TO MOVE TO CAPITEC. CUSTOMER SERVICE IS ZERO.