GM
Gerrit M

1 reviews | Active since Jan 2023

06 Jan 2023, 09:19

Capitec Bank

October 2022 my wifes phone was completely hacked an her number was taken over by somebody who introduced himself as a security investigater of ABSA Bank, my wife gave him no information , she blocked him. He called himself Micheal. A amount of R99000 was withdrawn from my Capitec acount as wel as R30000 from my ABSA acount by hacking my internet banking. Absa took responcebility to pay that amount back into my acount, however the Branch manager of Capitec said that my wife gave consent that that amount could be withdrawn which was not the case. I asked for the results of their forensic investigation but the manager told me to contact the Ombudsman to seu them to make those dockuments availeble. I emediatly close all my acounts and told him that his bank dont have the ability to protect my assets.

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Jan 2023, 09:26
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank