*********** Capitec Bank

Right! This complaint is on behalf of my mother 🤬 My mother is an 80year old disabled woman. She can not walk, she can hardly get out of bed. She dedicates in a bed pan, she urinates in a bed pan, she gets bathed in bed, she gets fed in bed. NOW DO YOU UNDERSTAND HOW DISABLED SHE IS😡 Capitec how’s now blocked her account where she receives her only source of income from SASSA. It has been blocked because of FICA however many many phone calls have been made, many emails have been sent with the relevant documents but nobody does their job at Capitec.

She can not use the banking app because of some bull**** about department of home affairs does not have a valid photo of her.

Do I really have to traumatise her by getting her into the car, taking her to a mall to find a branch so she can be humiliated?

This has got to be the most useless bank I’ve ever heard of and don’t know how it’s still operational. Take some tips from the professionals like Nedbank!

I too had to FICA my Nedbank account but was done in three minutes over the phone, that’s professional!