Capitec Bank

So dissapointed In Capitec bank. I paid money to a wrong beneficiary, pressed one number onf the cell phone wrong. Realized my mistake tried calling this person, she answer but does not talk. Called CAPITEC they informed me they must call this person if she answers she must give permission for the money to be reversed otherwise I must follow the civil route. Needles to say this person did not answer, does CAPITEC know that small claims require a address of that person and that you have to make the claim where that person stays. At my other bank if this happen they freeze the recipients account, I go make a affadavit, they investigate and I get my money back. I am dissapointed on the way CAPITEC handles this situation. This is the last time I will ever use CAPITEC am closing my account as soon as possible.