Capitec Bank

27 November 2023 went to Capitec bank to deposit money for work Funtion at Capitec bank ATM Hoedspruit amount of R13500. The Machine gave me option for deposit then I punched in the Account No for the restaurant we going to have our funtion at . The machine open I inserted the money . The machine closed and it started to calculate the money over and over for about 05 minutes then after it showed the sign of error. I stood there till the Machine showed me that it's ready for the next transaction, never had a chance to put reference and the ATM ddnt show how much did it calculate no slip too. I then stood there Infront of the machine and requested someone on the Que to call Capitec stuff the lady came then she looked at the ATM then she suggested we log a call. The call was logged with all relevant security questions till we reached the point where I had to give in the particulars of the person I was depositing the money too.

It happened that they know the person because his restaurant is famous in the area. They called him and told him what happened. And told him that the money will reflect on his account after 24 hours with that being said everyone was ok and happy.

29 November 2023 09:00 went back to the bank because the owner of the restaurant said there is nothing that has reported on his account and it's now more than 24 hours . I found the gentleman by the name of George who helped me and told me after 13:00 It will report at 16:00 went back to the bank since there is no money yet . Then the lady Manager recognised me that I have been up and down at her branch she then asked what is the matter .I explained my story then she called the people who helped me only to realize that the first person who helped me did not do his work well on the amount that Is supposed to be sent back he punche 0.00 instead of R13 500. That means I must wait another 24 hours since it looks like George ( second person ) just logged a new call. They called again the owner of the restaurant and he understood.

30 November 2023 the day of funtion I went to the bank they promised that before the funtion ends the money will reflect. The owner of the restaurant was kindly enough to host us without payment and he saved me embarrassment. However till this days no money in his account.

The Manager told me they are failing to resolve the matter. They are waiting for the company that fetches money to fetch money then if there is extra money then it's mine . They told the owner of the restaurant too but it's a concern because it's more that enough time now for them to pick up the money that is extra .

This thing is so cost effective since for them to always take me serious I must drive to them to be told stories . The owner of the restaurant is running at a loss . Loosing workers because they are not paid for the funtion. He ended up requesting if I can pay it myself and its the amount of money that I do not have at the present moment.

I have asked the manager for the footage of that day she told me there is none . If the case is serious they will contact their IT department