NS
Nthabiseng S
1 reviews | Active since Feb 2025
05 May 2025, 17:03
Capitec bank
Good day Am not happy at all am tired.draind I can't take it anymore capitec bank never resolved my issue now when I was at the branch they made me pay the amount I never agreed on because now I was told that my policy is gonna lasp. I took my daughters money for school and paid for something that they say they a busy with however I still get calls to say am own. I want the contract to say I signed for R727 I don't get it .
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Capitec Bank's replyOfficial
05 May 2025, 18:36Good day Nthabiseng,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply05 May 2025, 18:36
Official
Good day Nthabiseng,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
NS
Nthabiseng S's updateReviewer Update
05 May 2025, 19:45Every time you guys keep on saying that .however after the call on one is doing any follow up regarding with this matter today I had to pay R380 the money was for my child to go on a trip because now is capitec treating me to say the account is going to lasp on top of the with the different amounts .what am asking is the contract that you said I signed because wow now at the branch they say they don't see it .can I have that in black an white am tired of the calls and today is for the 8 time going to the brach for one thing over and over and am spending money to go to town I can't even focus at work .first it was ***** in my now is this policy better we take it up you guys are costing me as am a single parent trying to put things together for my kids now my daughter can't go for the education trip because the money I had was to pay for the now is changed am not paying R727 I should pay R380 where did I sign?
NS
Nthabiseng S's update05 May 2025, 19:45
Reviewer Update
Every time you guys keep on saying that .however after the call on one is doing any follow up regarding with this matter today I had to pay R380 the money was for my child to go on a trip because now is capitec treating me to say the account is going to lasp on top of the with the different amounts .what am asking is the contract that you said I signed because wow now at the branch they say they don't see it .can I have that in black an white am tired of the calls and today is for the 8 time going to the brach for one thing over and over and am spending money to go to town I can't even focus at work .first it was ***** in my now is this policy better we take it up you guys are costing me as am a single parent trying to put things together for my kids now my daughter can't go for the education trip because the money I had was to pay for the now is changed am not paying R727 I should pay R380 where did I sign?