Capitec Bank

On the 26th of July I went Capitec bank branch in Bedfordview to transfer money from my one secondary account to my primary acc and that was done . I then went to the atm just outside the branch to withdraw the funds amounting to R4700 And the atm then dispensed a recipt to say”insufficient funds “ however the money does show on my phone that the funds were indeed withdrawn. Capitec bank said to me they would investigate the matter and it will take 7-14 working days and to my suprise they responded within a day saying “they will not credit my account as funds show that they were withdrawn “ The laziness of the company to really investigate what the hell really happened coz the atm only dispenpensed a reciept and that was emailed to their offices that I never received that money and the money is nowhere to be found . Capitec Bank did not even bother investigating thoroughly and look at the atm’s camera to see that I never received the funds so the bank lost my money and won’t even bother giving it back what the hell !!!!!!!!!!!!!!!! “Mr Koetle please be advised that we will not be able to credit you as the withdrawal shows successful and cash was taken at the ATM on 26/07/2019 for (1/2)” mind you that I never got this money and the branch at Bedford square will say that as well . I’m ready to take my business elsewhere as I’m not the only one to lose money like this with them and it’s clear that our security is not a priority to Capitec Bank .

Please assist !