CAPITEC BANK

On Sunday the 6th of May 2018 at approximately half past ten (10:30) in the morning I went to the Capitec ATM in OR Tambo Street, Middelburg to withdraw money. I parked my car right in front of the ATM. The street was quite. Just as I wanted to exit my car there was a blue car who suddenly parked in front of me. One man got out of the car and went to the ATM on the right. Another man approached and went to the ATM on the left. I waited in my car until the man on the left was done he left. I exited my vehicle and went to the ATM. Just as I was about to push my card in the card slot the man who left was suddenly next to me asking for his slip. I tried to push my card in and it did not want to go in. The man next to me grabbed my card and forced it into the ATM while telling me to never give my pin to anyone and saying it’s a touch screen etc. While he was keeping me busy the ATM swallowed my card. I never even entered my pin!! Suddenly there’s three men surrounding me! All trying to get my card out. One of them had a steel wire with him trying to get card out while asking me if I had more than one account. I was really scared and afraid at this point but kept on thinking it is ok because I never entered my pin or gave it to them and the ATM kept my card. I left and went straight to Capitec in the Middelburg Mall. That’s when I found out that R5000.00 has been deducted from my account at 10.44 and another R 5400.00 at 10.54 ( it says Xiqin Trading Nigel) The employees was not very helpful and finally a Mbali came take my statement but she did not write anything down! Told me not to worry because she takes statements orally. She just made a note that I did come in for a statement. Told me that I must give it eight days for Capitec to respond. But also told me that Capitec will not pay my money back. Eight days later Capitec did respond and told me I will not get my money back. Now I am 74 years old I do not know how all of this works. I needed a new card. But how can money be withdrawn from my account in Middelburg at ATM at 10.44 without me entering my pin and the ATM swallowed my card? And then at 10.54 cash withdrawn in Nigel?? All while my limit for cash withdrawal limit per day is R 5000.00 ?? How can R 10 400.00 be withdrawn without a pin, without my card and I have a limit of R 5000.00??

I also opened a case with the SAPS. They asked me to come in to view a photo line-up. Told me there is a lot of fraught with Capitec.

I really need this money back. I had to borrow money from my friend to pay all me expenses since my money was ******.

Please advise as to what I can do further or help. Really need my money back.

Thank you

Letchen Herbst