CJ
Connie J

1 reviews | Active since Dec 2018

08 Dec 2018, 08:42

Capitec bank

Hi my name is connie joja, account number ********** 146 I went to capitec bank in commercial road port elizabeth yesterday because i was unable to get cash, i went inside and they told me that my account was closed and there was a ***** reported against my account..since i am selling health and beauty products and send tuem to my customers, the card holder who complained at capitec said his card was used by someone to send money into my account wednesday (5december)by someone else.so i urge you to please open my account because i am using it everyday and i dont and wont even know the person who transferred 100 into my account, and this matter should not involve me, the card holder should have kept his pin and banking app as a privacy and its not my fault and i dont even know the card holders name and i believe he is another town but he asked capitec bank to close my account because someone else transfered 100 into my account now i must suffer for his carelessness,...please i need this matter to be resolved as soon as podsible because im only banking with capitec ,if not i even asked at the branch to take the 100 and refund the person and they said no they cant.. can i please be out of this because i didnt ask anyone to ***** a phone and send R100 into my account...I have nothing to do with people being careless of their banking pins its not my responsibility on top of that i can refund that 100 several times ..im not being helped its december i dont have petrol in my car cz capitec closed my bank, im unable to eat my own money because my acc is closed for a lousy R100 i am sooo ****ed off..please resolve this matter after that im going to another bank thats not gonna close my account when people are being careless...i was sitting at the branch in sidwell port elizabeth yesterday and toda, nothing have been resolved.

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Dec 2018, 10:45
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply14 Dec 2018, 08:29
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank