Capitec bank

I was involved in a ***** **** where I deposit R20 000 cash into the person acc that was a Capitec acc and I transfered R22000 from my Fnb bank to the Capitec again which I stop immediately the next morning they stopped it and told me that their is funds available to me I just had to bring them a case numb and the detective name along wit all relevant proof which I did they also said Fnb bank had to contact them in order to get recall my money which Fnb ***** line did and yet still no money was paid into my acc Capitec told Fnb that their was R12 500 so long available to me but yet nothing its 2weeks past where as the money still not in my account after they told Fnb 5days .I spend R300 on petrol so far driving to the promenade to Capitec and I spend R250 on airtime calling the Capitec client service ********** 043 and yet no result's I'm a father of 3 kids and a husband and looking after my 73 and 74 yr old parents and unemployed wat do I do now and no more money Capitec clientele sucs its poor and their no words for them even their consultants complain how poor their forensic department r and I experience myself first hand even their call center makes u hold on for ever and they don't get back to u,I beg of u peter can u please help me with Tear's in my eyes I don't even have bread in my house not even taxi fare to run back to Capitec even my bills r behind Regards Owen Hendricks ********** 251