SW
Scola W

1 reviews | Active since Sept 2018

03 Sept 2018, 09:41

Capitec Bank

I wish to write a negative review regarding the poor service level received at Capitec Forex. Each month I receive child support grant from the UK and it is to be credited into my account. You find that the funds are received and they can take a very long time to credit. Sometimes, I'm forced to call in and the waiting in the queue is so long, one can even hold on for a full hour waiting for a consultant.

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Sept 2018, 11:06
Official

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply04 Sept 2018, 14:26
Official

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management
Capitec Bank

Best regards,