Capitec Bank

Money has been taken out of my account which was meant to buy food for my kids,this is not a joke. R5325.00. I called very early this morning and spoke to Norma who told me that it is an aedo and that there is nothing Capitec can do. The transaction was unauthorized from my side meaning that I did not sign or agree verbally to this debit on this account. Is our money even safe in Capitec bank? There must be something I can do to get my money back? Capitec says there is nothing they can do, I need to go to the place that took the money. CAPITEC why is it free for ********** to have access without the account holders permission? Just saying it is an Aedo is not an explanation. Isnt there a system within the bank that validates if these debits are legit? R5325 is alot of money to wake up to an unexpected debit! ********** have access to personal bank accounts then when you call the bank they are hands off because it is an Aedo... What is the qualifying checklist for an AEDO? I just want my money! my account was left vulnerable and now I have to deal with the consequences. It should be ******* since I have not given an instruction or consent for this debit