Capitec Bank

I tried cancelling my bank account this weekend at your Atlantis branch. According to the agent I'm won't able to cancel my Capitec Savings account because my bank card expired. Are you serious? Why do I have to pay for a new bank card only to cancel it 2 minutes. I'm currently banking with FNB and lost my card and could do normal banking for 2 weeks using my phone without any hassle. I moved away from Capitec because of unnecessary red tape, up until the very end you guys don't disappoint.