Capitec bank..

Extremely disappointed with Capitec's card replacement service. I ordered my replacement card through the app and paid for it, expecting a simple process. Instead, it's been over a week and I still don't have a working card. I've had to contact Capitec repeatedly just to get updates, as no one kept me informed. I was assisted mainly by someone from the ***** department, who said I'd get a follow-up call today, but I never received one. Today the complaints department did call, but no solution was provided, only another request to wait. Meanwhile, the virtual card in the Wallet app does not work, leaving me without a usable card. If I didn't have my FNB account, I would have struggled to make everyday payments. Based on my experience, I personally recommend collecting your replacement card at a branch if possible, rather than ordering through the app, to avoid similar delays. I hope Capitec improves this service so other customers don't have to go through the same frustration.