Capitec Bank

********** credit card in my name

I have been having a difficult time with Capitec Bank regarding getting a credit card that was taken against my name without my knowledge removed from my account. I initially reported this matter with the bank earlier this year in May. The credit card in question has resulted in me being red flagged and my credit profile being compromised and also being enlisted as a recipient of debt counseling and me being unable to secure a home loan. The bank has after multiple contacts with them failed to provide me with a tangible reasons as to why this is happening and how to get this ********** transaction removed from my account. I was given reference number *********8 and they informed me that they are conducting an internal investigation. To date this credit card still appears on my credit record stopping me from buying a home. To date my emails have been left unanswered and no response from the bank has been able to give me the help I need. From previous contacts with them they also informed me that the credit card in question is not registered in my name and an internal error was the cause. I requested them to provide me with a letter that I would send to the credit bureaus to clear my name since this was an error/***** on the Bank's side. I am still waiting on that letter from the Bank. I have made numerous efforts to contact the bank since, and I Ended up on Hello Peter to seek assistance on this matter. I hope the bank will will contact me and get my name cleared as soon as possible.