Capitec bank

Capitec failed me 3 times to reverse my UIF,one of the branch manager by the name Lenah phoned me this morning round 10:00telling me to go the branch in Randfontein village square and do the reversal,i told her am in krugersdorp and will be able to go to the nearest branch since am in krugersdorp,she said the reason why the money was not reversed was due to technical problems they had with the help desk reversing the money that was deducted she am not the only client who's money wasn't reversed as promised by the bank since on the 28/03/2020 the money was not reversed as promiced till this day,i been @president hyper branch one of the consultant by the name Neo couldnt also get to the bottom of this because the help desk/ callcentre refused to do the reversal even Lenah failed to entervene when she was contacted by president hyper branch as if she didnt phoned me regarding this matter ,am not happy at all,doing the ups and downs at my cost my expense my time my money to be driven in vain.