Capitec Bank = 100% INCOMPETENCY

Good Day. I was purchasing a vehicle and transferred funds to the recipient only to find out that he was utilizing his account *****ulently and he does not sell vehicles at all .

I then decided to report the matter at My nearest Capitec Branch which I reported tgw matter within an hour after the transfer of the funds.

I reported the matter on the 30th of November 2024 at Lakeside Mall. I was assisted by Tumi a very nice lady and she advised of the process that needs to be followed.

I followed the process to the core and all relevant documents were submitted. After submitting all the documents I was also doubg follow ups on the WhatsApp platform but was nit getting any assistance at all.

To this day I have been doing back and forth with the bank and I was advised that the incident has been closed and they can't investigate the matter further.

I reported the matter timeously and my knowledge is that when you transfer funds to an external bank it should take 24 to 48 hours depending what time the funds were transferred.

As the matter was reported within an hour of transferring the funds I hoped that the funds will be salvaged from the external bank.

The service I have received is really disappointing as I did everything as I advised but still to this Day I font have a clear feedback that is at my satisfactory.

Please find the below Inc numbers that were opened under my case Inc:*** Inc:*** Inc:*** Help Desk Inc: *** Sales Force Inc:***8